To keep your company’s productivity at its peak, your devices must perform at the top of their game. However, when it comes to business, technology can be unpredictable, and unexpected downtime or low device performance can slow down your processes and keep stress levels high.
Managed technology services can help you reduce costs and boost efficiency by managing and monitoring your devices and other tools. With this type of technical support upholding your business technology solutions, you can have peace of mind knowing that your devices are optimized for day-to-day use.
What are managed technology services?
Also known as managed services, managed technology services are a comprehensive solution that provides companies with information technology support for a predefined fee.
Carried out by a managed service provider (MSP), MSPs are staffed with a team of technology experts who are responsible for keeping data secure and systems running smoothly.
An MSP can effectively serve as your organization’s IT department. Their services can cover:
- Managed services, including managed security.
- IT support.
- Cloud services.
- Software and hardware consulting.
- Backup and disaster recovery.
- And more.
An MSP’s service offerings encapsulate the physical tools that you and your team use to carry out your operations, along with the software solutions that are hosted within your information systems. Under an MSP’s hands, your business technology solutions are expertly looked after.
4 ways an MSP can improve the performance of your devices
According to a report, 51% of companies are “plan[ning] to increase IT budgets in 2023” with spending expected to slightly favor hardware over other IT solutions. This does not mean small businesses and their larger peers are starting to ignore other business technology solutions. Rather, it indicates that devices are still imperative to the success of companies.
Organizations ought to be investing in the health of their devices to ensure that their operations are functioning as needed. Managed service providers can heighten the performance of your devices, making sure that each tool is in line with your business’s regulations and the expectations of modern-day technology.
4 ways an MSP can innovate your company devices:
While MSPs deploy preventative measures to minimize the risk of your devices underperforming, there is an aspect to their business model that focuses on fixing the unexpected.
Break/fix support is a service that businesses can use to have their devices and systems repaired as issues appear. Break/fix services from an MSP supply you with professional technicians who visit your organization, assess your problems, and implement solutions to resolve them.
By investing in break/fix support, businesses can avoid having to deal with the inconvenience of fixing devices on their own. They can also feel reassured that devices will be fixed properly.
A company’s endpoints—the devices that connect to its systems and the information stored within them—can be vulnerable to digital threats, particularly with businesses that take advantage of remote and hybrid work.
A successful cyber-attack can damage your devices. Managed technology services deploy the latest cybersecurity practices and solutions to help protect your devices and data from cyber threats. An MSP’s IT experts oversee and manage the security measures surrounding your devices, allowing them to respond to threats in real time and update your tools regularly.
Removes legacy tools
Legacy tools are outdated technology used by companies. MSPs can help businesses switch to newer, more efficient tools to help ensure that IT infrastructures are up to date. By working with an MSP, companies can avoid having to rely on underperforming devices that are expensive to maintain.
At the same time, the information technology support experts within an MSP also have a wealth of experience with various technologies, from desktop computers to tablets. They can work with you and your staff to find the right tools for your organization. With an MSP as your technology support partner, your devices will never fall behind in the competition.
Managed service providers are a great resource for businesses that want to train their employees on how to use their devices efficiently. MSPs can provide training on a variety of business technology solutions, from hardware tools to software-as-a-service (SaaS) applications. This way, employees can be sure they are using their devices and tools in the most effective way possible.
MSPs can also help you track the usage of your organization’s devices and software, which can help you make more informed decisions about future investments.
What to look for in a provider of managed technology services
When hiring a managed service provider, there are several factors to consider. If you keep them in mind, you will have an easier time finding and choosing an IT support provider who will become a cost-efficient business partner moving forward.
Considerations when choosing an MSP:
- The amount of experience they have within their own industry and yours.
- Their reputation.
- Their pricing and terms of service.
- Their expertise in all areas of business and IT, from cloud computing to mobile device management (MDM).
- Their availability and responsiveness.
Upon signing with your MSP of choice, your new partner should be proactive in the upkeep of your devices, answer any questions you may have, and be willing to assist you with developing a strategy for the future of your devices and IT systems.
Information technology support specialists in Columbus for SMBs
Managed service providers offer all-in-one managed technology services to companies that need assistance with their devices. With managed services, your devices’ performance can be enhanced to heights that reward you with increased employee productivity and efficiency.
Skynet MTS’s managed services can support your devices from their initial deployment through to upgrades and more. Reach out to Skynet MTS’s hardware experts today to optimize your devices and innovate your operations for maximum profits.